AMANDA voted the #1 Municipal Case Management System, period.

24 August 2016,

In an independent evaluation of 5 leading Case Management Software by CIMA/ YOUSH in 2015, CSDC’s AMANDA received the highest overall ratings.

The independent report prepared for the City of Hamilton, Canada, by one of North America’s leading research agencies, declared AMANDA the leader in 7 out of the 11 evaluation criteria. AMANDA came close in 2 other factors.

The following infographic highlights the results of the CIMA/ YOUSH report on AMANDA Case Management Software for Municipalities.

 

You can read the full report .

 

Transcript of the Infographic

The Market Scan of the 5 top CMS contenders in Government Technology by CIMA/ YOUSH 2015

  1. AMANDA by CSDC Systems
  2. ENERGOV by Tyler Technologies
  3. HANSEN by Infor
  4. POSSE by Computronix
  5. Accela Civic Platform by Accela

The Evaluation Criteria

  • Vendor/Product Info
  • Software Integration
  • Licensing Management
  • Citizen Request & Response
  • Plan and Document Review
  • Mobile Operations
  • Task & Personnel Management

The Results

Vendor/Product Info

  • AMANDA: 85%
  •  Posse: 83%
  • Energov: 83%
  • Hansen: 77%
  • Accela: 55%

Benefits of AMANDA

  • 350+ regulatory agencies use it.
  • 3000+ apps developed by its customers
  • 15000 users in 4 continents love it
  • Packs 26 years of trust and experience

Software Integration

  • AMANDA: 85%
  • Posse: 82%
  • Energov: 75%
  • Hansen: 71%
  • Accela: 55%

Benefits of AMANDA

AMANDA integrates with ESRI and Microsoft Office

Licensing Management

  • AMANDA: 95%
  • Posse: 80%
  • Energov: 78%
  • Hansen: 85%
  • Accela: 85%

Benefits of AMANDA

AMANDA’s Business and Professional License modules provide a host of flexible license management functionalities, including automatic license expiration and renewal notifications.

Citizen Request and Response

  • AMANDA: 87%
  • Posse: 70%
  • Energov: 72%
  • Hansen: 37%
  • Accela: 77%

Benefits of AMANDA

AMANDA received the highest score as a result of its flexibility and efficiency in generating citizen response documents via Microsoft Word, and due to their active use of IVR- Interactive Voice Response technology.

Plan and Document Review

  • AMANDA: 87%
  • Posse: 70%
  • Energov: 72%
  • Hansen: 37%
  • Accela: 77%

Mobile Operations

  • AMANDA: 75%
  • Posse: 61%
  • Energov: 58%
  • Hansen: 69%
  • Accela: 71%

Benefits of AMANDA

AMANDA has 4 different mobile apps that allow access to AMANDA to improve productivity.

Task and Personnel Management

  • AMANDA: 90%
  • Posse: 72%
  • Energov: 76%
  • Hansen: 80%
  • Accela: 59%

Benefits of AMANDA

AMANDA allows integration with SOAP based web services Provides calendar based UI Allows team concepts Integrates with Microsoft Outlook

Overall

  • AMANDA: 82%
  • Posse: 71%
  • Energov: 69%
  • Hansen: 70%
  • Accela: 67%

Some noteworthy observations on CSDC and AMANDA are

AMANDA is the richest product in overall functionality and its depth of service.

Mature company with solid understanding of the Canadian municipalities business.

Fairly open API Notable Canadian presence

Mature and solid technology platform based on the mature Enterprise Java

CSDC Systems provide the most empowering Case Management and Process Automation Platform for Governments and Regulatory Agencies.

More on AMANDA

About CSDC Systems

provides the most empowering Case Management & Process Automation platform for Governments and Regulatory Agencies. Independent research shows that CSDC's. helps you develop sophisticated apps in weeks, not years. Think productivity, cost-efficiency, and speed in , , , , , , , , , .

 

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