AMANDA Public Portal
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AMANDA Public Portal enables governments to provide citizens and businesses a single point of access for all online services to increase customer satisfaction and realize the operational benefits of citizen self-service.

General Public Inquiry

AMANDA Public Portal leverages AMANDA data to enable automated information disclosure through your web portal. Keep citizens up to date and increase transparency by allowing the public to view information on licensees, property histories, proposed zoning changes or public health information.

Permit and License Application Management

With AMANDA Public Portal citizens and businesses can submit online applications, including relevant attachments, for permits and licenses. Upon submission AMANDA initiates automated workflows so applications are processed quickly and your business rules are applied consistently.

Real-Time Application Tracking

AMANDA Public Portal allows you to provide citizens and businesses with the ability to view their application status in real-time, online, anytime. They get a single point through which to manage applications through the full application lifecycle. Citizens and businesses can view comments, submit additional information, and view inspection results all online.

Online Complaint Tracking and Management

AMANDA Public Portal allows your stakeholders to lodge a complaint online, and follow its status through resolution. By reducing the volume of calls to check the status of a complaint, you can shift staff resources to more complex and integral tasks.

Online Inspection Scheduling

Use AMANDA Public Portal to allow citizens and businesses to request and schedule inspections. AMANDA’s intelligent business processes can automatically route inspections to staff already in the field for a quick turnaround between the initial request and completion.

Online Fees and Payments

By combining AMANDA Public Portal with AMANDA E-Commerce Connector you can accept online payments and log them directly in AMANDA.

Questions or Comments? Contact An Expert »

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AMANDA Vehicle Licensing

AMANDA Vehicle Licensing helps you automate your licensing process from application to renewal so you can ensure vehicles and drivers are registered and insured and that vehicles are maintained to meet basic standards.

Learn more »

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AMANDA Public Portal

AMANDA Public Portal helps you provide citizens and businesses with a single point of access for all online services.

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Case Studies

  • Province of Nova Scotia

    Learn why Service Nova Scotia & Municipal Relations' use of AMANDA for management of business processing needs was expanded to several other agencies and ministries in the province.

    Read The Study »

  • Northwest Territories

    The Northwest Territories adopted AMANDA to record permit applications for elevators, boilers, pressure vessel and electrical installations. AMANDA is also being used to administer licenses to electrical workers, gas fitters, welders and operating engineers.

    Read The Study »

  • Province of Newfoundland

    AMANDA is used in Newfoundland's Crown Lands Division for plan review, inspections and authorizing use on Crown Land.

    Read The Study »

What Our Clients Say

  • "We had very short timelines and our request for assistance was answered timely and professionally. We have been running in a live environment for over two weeks, and we have had very few technical glitches (if any). Again, I want to thank you and CSDC Systems for being supportive and professional."
    Catherine Baldelli, Coordinator, Business Systems
    Town of Milton, ON
  • "[CSDC provides] support like no other software company we deal with. Great response time, ability to search past issues experienced by other clients to get answers to our problems/queries, Availability of use of forum to seek advice from other clients directly. All of these factors combined provide us with an outstanding service level that is second to none!"
    Kathy Nesbitt, Application Analyst / Database Co-ordinator
    City of St. Catharines ON
  • "CSDC continues to make giant strides in improving their customer support, and I believe it is among the best in that area when comparing it to other software application providers. Most suggestions for future improvements are acted upon and incorporated immediately."
    Craig Wilson, Supervisor of Applications, Information Systems
    Town of Whitby ON
  • "Support do a wonderful job. The quality of their work is high."
    Kimberlee Miller, Application System Administrator
    Jefferson County CO
  • CSDC did an amazing job of taking what we feel are complex business rules, and breaking them all out into their component parts....We really couldn’t see how this could be accomplished in less than several months, but it truly appears that you have the basics of our business well in hand.
    Margaret Armagost, Administrative Assisstant, Iowa Board of Nursing
    State of Iowa
  • "AMANDA is part of our overall initiative to automate processes throughout the city."
    Karen Sharp, Project Office Manager
    City of Austin TX
  • "I’m very pleased with how well CSDC is doing. We really appreciate AMANDA."
    Leo DeLoyde, General Manager
    City of Burlington ON
  • "Your professionalism, expert knowledge of the system and the business, and your adept facilitation enabled a thorough and complete assessment of our current operation. You have helped to engage our team in looking forward to some critical evolutionary steps with the product, the business and the associated governance."
    Leslie Looker, Project Development Advisor
    City of Kitchener, ON
  • "We have benefited greatly – AMANDA has been a big part of this."
    Karen Wingate, Assistant City Treasurer
    City of Burlington VT
  • "You guys are geniuses! That is the exact solution that we needed. Thanks for the help."
    Noel Yunginger,
    City of Portland, OR
  • "The system saves us 10-15 minutes per permit at the counter. Although we were closed on Veteran’s Day, our online system still issued 15 permits."
    Bill Gunther, Project Manager
    City of St. Paul MN
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